At Vinings Massage & Wellness, we take pride in providing the best possible service to our clients. At the same time, we strive to create a supportive and sustainable place for top-performing massage therapists to work.

That’s why we have a strict 24-hour cancelation policy.

This policy is in place to ensure that everyone who books an appointment with us will get the service they requested at the time that works best for them. It also ensures that our therapists will be able to count on their scheduled appointments. These appointments provide them with the income and security that need to do their job to the best of their ability.

If you need to cancel your booking, please notify us more than 24 hours ahead of your scheduled appointment time. Appointments canceled within less than 24 hours of the appointment time will be charged 50% of the scheduled service fee. No-shows and appointments canceled within 4 hours of an appointment will be charged 100% of the scheduled service fee.

Please note: all cancelations must be made during business hours. In addition, late arrivals cannot be guaranteed their full appointment time. If you should arrive late, we will do everything we can to get you as much time on the table as possible. It’s always better to come for some of your massage than to not come at all.

We understand that things come up and you may need to cancel your appointment. However, we also need our clients to abide by this policy so that we can all be considerate to each other.

As a small, locally owned business, we don’t have a corporate backing. Because of this, we must uphold our cancelation and change policy so we can be the very best we can possibly be. With this 24-hour cancelation policy in place, you can receive the best possible massage experience and our massage therapists will be able to plan accordingly.

We are so grateful for the support of our clients and our community and we thank you for your understanding of this policy. Still have questions? Contact Vinings Massage & Wellness at [email protected] to learn more.